PRESS RELEASE

AI Supports Mählers Customers Around the Clock, Weekends and Weekdays

Mählers is upgrading its smart control system MC3 with AI-assisted support, allowing truck drivers to receive technical support at any time of the day.

“For several years, we’ve offered technical support where our customers can connect their control system to our support department via the mobile network. Now, we are taking the next step in development and offering our customers even more service by integrating AI,” says Mikael Modin from Mählers’ support department.

Mählers’ MC control system is an advanced system that enables control of all plowing equipment and tipping functions on trucks and trailers using just one joystick. In addition to these functions, the MC3 also has a support feature where the driver can connect the control system to Mählers’ support department, allowing them to read data and diagnose faults.

“This service is highly appreciated, and for me on the support side, it’s also an incredible help,” says Mikael Modin.

Mählbot – The Customers’ New Assistant

Now it’s time for the next step in the development of Mählers’ support, as AI makes its debut in MC3.

“Our support has one limitation, and that’s that we humans need to sleep sometimes. That’s why we’ve integrated the AI assistant Mählbot into our control system.”

Mikael explains that he was involved in developing Mählbot, which has been loaded with all possible error codes that might occur in the MC3. Together with technicians and engineers, they have built a massive response database.

“Troubleshooting will now begin with the customer asking Mählbot for help, which then guides them through a troubleshooting process. Once the correct diagnosis is made, the customer receives advice on how to fix the problem and then confirms it to the system.”

Continuous Updates

The diagnostic program is not static but is continuously updated.

“The consulting firm Thnx, which helped us build the app, logs all the questions drivers enter. If an answer is missing, I step in to provide the correct response, and AI is then updated with this.”

Mikael emphasizes that calling the support line is still an option.

“Of course, customers are still welcome to call us for help, but as I mentioned, we need to sleep sometimes. There might also be phone queues. In that case, it’s quicker for the customer to use Mählbot, which is always available, 24/7, weekdays and weekends.”

Whether it’s the support department or Mählbot assisting, the features in MC3 undoubtedly save Mählers’ customers time and money.