{"id":12139,"date":"2024-10-03T08:00:47","date_gmt":"2024-10-03T06:00:47","guid":{"rendered":"https:\/\/mahlers.se\/?p=12139"},"modified":"2024-10-02T07:51:28","modified_gmt":"2024-10-02T05:51:28","slug":"ai-supports-mahlers-customers-around-the-clock","status":"publish","type":"post","link":"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/","title":{"rendered":"AI Supports M\u00e4hlers Customers Around the Clock"},"content":{"rendered":"

PRESS RELEASE<\/strong><\/p>\n

AI Supports M\u00e4hlers Customers Around the Clock, Weekends and Weekdays<\/p>\n

M\u00e4hlers is upgrading its smart control system MC3 with AI-assisted support, allowing truck drivers to receive technical support at any time of the day.<\/p>\n

“For several years, we\u2019ve offered technical support where our customers can connect their control system to our support department via the mobile network. Now, we are taking the next step in development and offering our customers even more service by integrating AI,” says Mikael Modin from M\u00e4hlers’ support department.<\/p>\n

M\u00e4hlers\u2019 MC control system is an advanced system that enables control of all plowing equipment and tipping functions on trucks and trailers using just one joystick. In addition to these functions, the MC3 also has a support feature where the driver can connect the control system to M\u00e4hlers’ support department, allowing them to read data and diagnose faults.<\/p>\n

“This service is highly appreciated, and for me on the support side, it\u2019s also an incredible help,” says Mikael Modin.<\/p>\n

M\u00e4hlbot \u2013 The Customers’ New Assistant<\/strong><\/p>\n

Now it\u2019s time for the next step in the development of M\u00e4hlers\u2019 support, as AI makes its debut in MC3.<\/p>\n

“Our support has one limitation, and that\u2019s that we humans need to sleep sometimes. That\u2019s why we\u2019ve integrated the AI assistant M\u00e4hlbot into our control system.”<\/p>\n

Mikael explains that he was involved in developing M\u00e4hlbot, which has been loaded with all possible error codes that might occur in the MC3. Together with technicians and engineers, they have built a massive response database.<\/p>\n

“Troubleshooting will now begin with the customer asking M\u00e4hlbot for help, which then guides them through a troubleshooting process. Once the correct diagnosis is made, the customer receives advice on how to fix the problem and then confirms it to the system.”<\/p>\n

Continuous Updates<\/strong><\/p>\n

The diagnostic program is not static but is continuously updated.<\/p>\n

“The consulting firm Thnx, which helped us build the app, logs all the questions drivers enter. If an answer is missing, I step in to provide the correct response, and AI is then updated with this.”<\/p>\n

Mikael emphasizes that calling the support line is still an option.<\/p>\n

“Of course, customers are still welcome to call us for help, but as I mentioned, we need to sleep sometimes. There might also be phone queues. In that case, it\u2019s quicker for the customer to use M\u00e4hlbot, which is always available, 24\/7, weekdays and weekends.”<\/p>\n

Whether it\u2019s the support department or M\u00e4hlbot assisting, the features in MC3 undoubtedly save M\u00e4hlers\u2019 customers time and money.<\/p>\n","protected":false},"excerpt":{"rendered":"

PRESS RELEASE AI Supports M\u00e4hlers Customers Around the Clock, Weekends and Weekdays M\u00e4hlers is upgrading its smart control system MC3 with AI-assisted support, allowing truck drivers to receive technical support at any time of the day. “For several years, we\u2019ve offered technical support where our customers can connect their control system to our support department […]<\/p>\n","protected":false},"author":6,"featured_media":12089,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-12139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nAI Supports M\u00e4hlers Customers Around the Clock - M\u00e4hlers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Supports M\u00e4hlers Customers Around the Clock - M\u00e4hlers\" \/>\n<meta property=\"og:description\" content=\"PRESS RELEASE AI Supports M\u00e4hlers Customers Around the Clock, Weekends and Weekdays M\u00e4hlers is upgrading its smart control system MC3 with AI-assisted support, allowing truck drivers to receive technical support at any time of the day. “For several years, we\u2019ve offered technical support where our customers can connect their control system to our support department […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/\" \/>\n<meta property=\"og:site_name\" content=\"M\u00e4hlers\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-03T06:00:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mahlers.se\/wp-content\/uploads\/2024\/09\/Mahlbot-Mahlers-web.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1406\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sten Str\u00f6mgren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sten Str\u00f6mgren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/\"},\"author\":{\"name\":\"Sten Str\u00f6mgren\",\"@id\":\"https:\/\/mahlers.se\/en\/#\/schema\/person\/aec9adeefff3a94aec47db6d12cb56c0\"},\"headline\":\"AI Supports M\u00e4hlers Customers Around the Clock\",\"datePublished\":\"2024-10-03T06:00:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/\"},\"wordCount\":443,\"publisher\":{\"@id\":\"https:\/\/mahlers.se\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mahlers.se\/wp-content\/uploads\/2024\/09\/Mahlbot-Mahlers-web.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/\",\"url\":\"https:\/\/mahlers.se\/en\/2024\/10\/03\/ai-supports-mahlers-customers-around-the-clock\/\",\"name\":\"AI Supports M\u00e4hlers Customers Around the Clock - 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